Shipping policy

At Gearlawn, operated as an individual business by ROBERT TUKA, we arrange delivery of outdoor structures, outdoor heating products, home wellness equipment, and related accessories from Austria to the United States.

1. Shipping Destinations

We deliver to all 50 U.S. states, including Alaska and Hawaii, and Washington, D.C.

2. Order Processing and Handling

Orders are processed within 1–3 business days, Monday through Friday, excluding public holidays.

Our order cutoff time is 5:00 PM (GMT+2) Austria Time. Orders placed after this time, on weekends, or on public holidays begin processing on the next business day.

3. Free Shipping and Estimated Delivery

We offer free standard shipping on all orders within our delivery area, with no minimum purchase required.

Business days are Monday through Friday, excluding public holidays. Delivery estimates are calculated from the start of order processing.

These are estimated delivery times. Weather conditions, carrier disruptions, customs inspections, or other unforeseen circumstances may occasionally cause delays.

4. Large or Heavy Products

Some products require special handling because of their size or weight. Delivery arrangements may vary by product and carrier.

Where delivery coordination is necessary, our team or the carrier will contact you using the information provided with your order. Please provide an accurate delivery address and telephone number.

For questions about delivery access or arrangements for a specific product, contact  support@gearlawn.shop before ordering.

5. Shipment Confirmation and Tracking

Once your order has shipped, we will email you a shipment confirmation containing your tracking number or numbers.

Please allow 24–48 hours for tracking information to become active or update in the carrier’s system.

If your shipment appears delayed or has not arrived within the estimated delivery period, contact us with your order number so we can investigate and assist.

6. Customs, Duties, and Taxes

All prices are displayed in US dollars (USD).

Gearlawn covers all applicable import duties, customs clearance charges, and import taxes for your order. You will not be asked to pay additional customs or delivery charges upon receipt.

If a carrier requests an additional payment, please contact support@gearlawn.shop before paying so we can resolve the matter directly.

7. Damaged or Defective Items

If your order arrives damaged or defective, contact support@gearlawn.shop with your order number, a description of the issue, and photos or videos showing the item and packaging.

Our team will assist you in accordance with our Return & Refund Policy, including free return shipping for eligible returns.

8. Contact Information

For questions about shipping, tracking, or delivery, please contact us:

Store Name: Gearlawn
Owner: ROBERT TUKA
Email: support@gearlawn.shop 
Business Address: KURZE GASSE 3 2340 MÖDLING AUSTRIA
Phone: +1 (804) 505-5328